Opsven — Technical Documentation

Developer-facing docs designed for speed: clear fixes, repeatable setups, and copy-paste API examples.

TL;DR

Opsven is an AI-first observability and remediation platform that keeps systems healthy, predictable, and (delightfully) boring. This doc gives you an actionable start, success metrics, and fast fixes for the most common hiccups.

Main Focus: Empowering Ventures by Automating their IT Operations with AIOps Agentic Solutions

Goals — what success looks like

Business

  • Reduce manual intervention by 40% within 90 days
  • Cut MTTR by 60%
  • Keep SLA compliance > 90%

Product

  • Fast onboarding <48 hours
  • Human-in-loop automation
  • Clear audit trails and tenant isolation

Quick start — 10 minutes to first insight

  1. Prereqs: Postgres, Redis, and a metrics source (Prometheus or CloudWatch).
  2. Copy .env.example to .env.local and set credentials.
  3. Run migrations: docker compose up -d postgres && npm run db:migrate.
  4. Start the app: npm run dev and open http://localhost:3000/docs.
  5. Connect a data source via UI or API — first metrics appear shortly after.

Tip: run npx opsven init (internal scaffolder) to automate steps 2–4.

Troubleshooting — common issues & clear fixes

1) App fails to start — "env: node: No such file or directory"

Why: Node 18+ is not available or not in PATH.

Fix: Install Node 18+. macOS: brew install node@18. Verify with node -v. Then run npm ci and npm run dev.

2) Database connection refused

Why: Postgres not running, wrong credentials, or networking issues in Docker.

Fix: Ensure postgres container is healthy (docker ps) and .env.local credentials match docker-compose.yml. Check logs: docker logs opsven-postgres.

3) No metrics in dashboards

Why: Prometheus not scraping or remote-write missing.

Fix: Validate monitoring/prometheus.yml, open http://localhost:9090/targets, and confirm the Opsven data-source is configured.

4) CORS or preflight errors

Why: Browser blocked OPTIONS or missing Access-Control headers.

Fix: Add frontend origin to CORS_ORIGIN in .env.local and restart.

5) Background jobs are slow

Why: Redis connection issues or no worker processes.

Fix: Check REDIS_URL, start workers, and view queues in Bull UI.

Pro tip: Paste the JSON from /api/health into support requests — it contains the essential diagnostics we need.

Architecture — how Opsven is organized

Opsven is modular by design:

  • Ingestion: Prometheus, CloudWatch, webhooks.
  • Processing: Real-time pipelines normalize and persist time-series and events.
  • Detection: Neuron runs rule-based & ML detectors.
  • Alerting: Echo deduplicates and routes notifications.
  • Automation: AutoFlow executes playbooks with human approvals.

API & Integrations — pragmatic examples

Fetch recent anomalies

GET /api/anomalies?tenant_id=TENANT_ID&limit=50

Create a webhook data source

POST /api/data-sources
{
  "type": "webhook",
  "name": "my-source",
  "config": { "secret": "..." }
}
      

Slack integration

Paste your Slack webhook under Settings → Integrations → Slack to receive summarized incidents.

R&D — model priorities

Focus on contextual anomaly detection, LLM-driven incident summarization, and agentic automation that respects confidence thresholds.

Security & Compliance

Opsven adheres to SOC 2 and ISO 27001 best practices, ensuring data encryption at rest and in transit, tenant isolation, and secure secret management using HashiCorp Vault.

Scalability & Performance

Opsven scales horizontally via Kubernetes, supports multi-region deployment, and leverages Redis streams for resilient event pipelines.

Observability Philosophy

Opsven unifies metrics, logs, and traces to provide complete visibility across systems, reducing alert fatigue through intelligent correlation.

Incident Response Workflow

Incidents are auto-classified, summarized by LLMs, and assigned to the right responders. Built-in playbooks streamline resolution.

Automation & Runbooks

AutoFlow executes predefined workflows like scaling services, restarting pods, or clearing queues—optionally with human approval.

Dashboards & Visualization

Custom dashboards visualize SLIs, SLOs, and cost metrics. Data is interactively filterable by tenant, service, or region.

Ecosystem Integrations

Opsven integrates seamlessly with Slack, Jira, PagerDuty, Datadog, AWS, and GCP, allowing unified control across your toolchain.

Multi-tenancy Architecture

Each tenant has isolated data stores, encryption keys, and dashboards, enabling white-label SaaS deployments for partners.

Cost Optimization

Opsven reduces monitoring spend via intelligent data retention, adaptive sampling, and anomaly-based alerting instead of thresholds.

Advanced Analytics

Powerful analytics allow trend detection, SLA tracking, and forecasting of capacity needs, using Postgres CUBE and ML models.

AI Engine

The Neuron AI Engine correlates anomalies across services, ranks probable root causes, and generates summaries for human review.

Governance & Auditing

Opsven logs every configuration change, alert acknowledgment, and automated action for full traceability and compliance.

Market Fit & Customers

Opsven serves SaaS companies, fintechs, and enterprises running distributed systems that demand high uptime and low MTTR.

White-label Customization

Partners can customize logos, colors, and domains, giving clients a seamless, branded AIOps experience.

Product Roadmap

Upcoming: predictive maintenance, AI copilots for SREs, and no-code automation builder with visual workflows.

Deployment Models

Available as SaaS, on-prem, or hybrid deployment with Helm charts and Docker Compose templates.

Support Channels

24/7 Slack-based support, dedicated success engineers, and detailed runbooks ensure seamless adoption.

Learning Resources

Video tutorials, API playgrounds, and certification programs like Opsven Certified AIOps Specialist (OCAS) help teams master the platform.

Community & Open Source

Opsven fosters an active engineering community with open-source connectors, SDKs, and GitHub discussions.

Vision & Mission

Opsven envisions a world where every engineering team operates with autonomous resilience and zero toil.

1. TL;DR

Opsven is an AI-powered operations automation platform that deploys intelligent agents to monitor, manage, and optimize IT and business workflows while maintaining human oversight. Built for IT teams, DevOps leads, and operations managers at mid-to-large enterprises, OpsVen eliminates the burden of manual incident handling, system fragmentation, and slow response times by automating repetitive tasks, predicting failures, and ensuring compliance through a secure, AI-native framework.

2. Goals

### Business Goals * Reduce operational costs by automating 40% of manual IT interventions * Accelerate incident response times by 60% * Achieve 90% SLA compliance * Establish Opsven as the go-to AIOps platform * Generate recurring revenue ### User Goals * Eliminate repetitive manual tasks * Gain predictive insights * Maintain control with human-in-the-loop * Ensure compliance and security * Access real-time insights via dashboards ### Non-Goals * Full human replacement * Small business v1 support * Legacy integrations (>10 years old)

3. User Stories

**IT Ops Manager (Sarah)** *"I need to reduce my team's manual workload so we can focus on strategy."* **DevOps Lead (Marcus)** *"I need automated triage to maintain 99.9% uptime without weekend shifts."* **Compliance Officer (Jennifer)** *"I need automated security checks and audit trails for compliance."* **SRE (David)** *"I need predictive failure detection to prevent outages."*

4. Functional Requirements

### Core Features (P0) * Intelligent agent orchestration * Automated ticket resolution * Human-in-the-loop approvals * Real-time dashboard * Built-in compliance validation ### Enhanced (P1) * Predictive analytics * Multi-system integrations * Custom workflow builder * Advanced reporting * Role-based access control ### Future (P2) * ML model customization * Third-party marketplace * Multi-tenant deployments * Mobile approvals

5. User Experience

**Primary Journey** 1. User logs into dashboard 2. AI agents detect alerts 3. System presents recommended actions 4. User approves/rejects 5. Agents execute actions 6. User reviews audit trail **Edge Cases** * Graceful fallback if AI confidence low * Indicators for AI vs human actions * Full audit logs * Mobile + offline mode

6. Narrative

It's 2 AM. Marcus, the DevOps lead, is asleep. Database errors begin. Normally chaos. With Opsven, AI agents diagnose, recommend scaling pool size, notify Marcus with context. He taps approve. Issue resolved in 60 seconds. Audit logs updated. Opsven learns. Marcus sleeps.

7. Success Metrics

### Operational Efficiency * 40% fewer manual interventions * 60% faster MTTR * 90% SLA compliance ### Adoption * 80% active usage in 3 months * NPS 50+ * 95% AI accuracy ### Business * $200K ARR in 12 months * 25% reduced ops cost * 50% fewer after-hours escalations

8. Milestones & Sequencing

**Phase 1: Foundation (1–3m)** Core AI agents, dashboard, approvals, 3 integrations **Phase 2: Intelligence (4–6m)** Predictive analytics, compliance automation **Phase 3: Scale (7–9m)** Workflow builder, marketplace, multi-tenant, mobile **Phase 4: Optimization (10–12m)** ML customization, security, scaling, SLAs

📊 Pitch Deck Slides

**Slide 1: Cover** Opsven – Automate Smarter. Operate Stronger. **Slide 2: Problem** 71% outages found by end users. Alert fatigue. MTTR rising. Ops = chaos. **Slide 3: Solution** Predict issues. Auto-resolve. Correlate alerts. Save $$$. **Slide 4: How It Works** Ingest → Analyze → Correlate → Suppress → Automate → Learn **Slide 5: Product Overview** Pulse (metrics), Neuron (detection), SyncOps (correlation), AutoFlow (builder), CommandOne (dashboard), Echo (noise suppression). **Slide 6: Market Opportunity** $27B AIOps market by 2028. Cloud-native complexity. **Slide 7: Competitive Advantage** Opsven = No-code, multi-source, RCA, adaptive AI. **Slide 8: Case Study** Telecom client → 61% fewer alerts, 3.4x faster MTTR, 99.8% uptime. **Slide 9: Team** Founder + CTO + Advisors (CIO, ex-Google SRE). **Slide 10: Ask** Raise $500K pre-seed. Hiring, training, GTM.

🧪 Research & Development

We focus on building anomaly detection models, LLM-driven automation, and conversational interfaces.

  • Competitor analysis
  • Product R&D
  • Conversational Interface
OPSVEN Empowering Ventures by Automating their IT Operations with AIOps Agentic Solutions 📘 Research & Development Overview Opsven’s Research & Development (R&D) function drives innovation, experimentation, and strategic foresight for building the next generation of AIOps, automation, and agentic systems. 🎯 Objectives • Drive innovation in AIOps and automation workflows. • Research agentic AI and predictive ops systems. • Build intellectual property for long-term competitiveness. 🧠 Strategy & Focus Areas The R&D strategy focuses on short-term experimentation, mid-term prototyping, and long-term research in: • LLM-driven anomaly detection • Agent frameworks for IT automation • Predictive failure analysis • Cloud-native observability tools 🗓️ Timeline & Milestones Phase Duration Deliverables Phase 1 Month 1–2 Research papers, benchmarks Phase 2 Month 3–4 Prototypes, early validation Phase 3 Month 5–6 Pilot projects 📂 Deliverables • Whitepapers & technical reports • Prototype systems & open-source tools • Patents & IP filings 👥 Team & Roles • Director of R&D – Strategy & innovation • AI/ML Engineer – Prototyping models • Research Analyst – Market and tech research • Lab Coordinator – POC & simulations 💰 Budget & Resources Annual budget allocated for R&D is distributed across tools, infrastructure, salaries, and partnerships with universities and labs. ✅ Conclusion Opsven’s R&D is positioned as a core growth engine; creating the foundation for innovation, competitiveness, and market leadership in AI-powered operations.

🏛️ Administration

Registration tasks:

  • Reserve unique name
  • Prepare MOA + AOA
  • Fill Forms 1, 21, 29
  • Get DSC (Class 3)

Finance compliance: Tax returns, GST, Audit.

Opsven A Pakistan-based DevOps & AIOps startup delivering intelligent infrastructure solutions. White-labeled AIOps for agencies & MSPs, enabling observability, anomaly detection, and incident response under their own brand. {/* Leadership Structure */} 🏛️ Leadership Structure CEO, CTO, and CFO collectively guide corporate strategy, innovation, compliance, product engineering, and financial growth. • Corporate Strategy & Governance • R&D and Product Innovation • Technical Architecture & Security • Finance, Accounting & GTM Strategy • Marketing & Customer Success CEO ↔ R&D for innovation, CTO ↔ Product for execution, CFO ↔ CX for cost-efficient growth. 🧠 Opsven Departmental Structure "🏛️ Executive & Admin", roles: [ "CEO / Founder – Vision, capital, roadmap", "Chief of Staff – Coordination & ops", "Admin Ops Lead – Scheduling & compliance", "Legal/Finance Liaison – Contracts & NDAs", "🔬 R&D / Innovation", "Director of R&D – AIOps radar", "AI/ML Engineer – Automation & detection", "Research Analyst – Competitive analysis", "Lab Coordinator – POCs & benchmarks", "💻 Product & Development", "Head of Product – Roadmaps", "Tech Lead – Architecture", "Frontend Engineer – UI dashboards", "Backend Engineer – ML pipelines", "QA Lead – Regression & automation", "CMO – Messaging & GTM", "Brand Designer – Visual systems", "Content Strategist – Blogs & case studies", "Performance Marketer – SEO & Paid", "Partnerships Manager – Agencies", 🏛️ Administration Registration Checklist: SECP → smc ltd or pvt ltd. "Reserve unique name", "Prepare MOA + AOA", "Fill Forms 1, 21, 29", "Scan CNIC (owner + nominee)", "Scan office address proof", "Obtain DSC (Class 3)", "Deposit capital & get bank slip", "Generate & pay challan", "Ready to file on SECP portal", ✅ Summary Roadmap Stage Action MOA/AOA Prep Download SECP templates → Fill with your data → Legal review SECP Filing Include MOA, AOA, Form-1/21/29, DSC, company details PSEB Registration Get NTN → Apply to PSEB → Submit docs & fee → Receive certificate 💸 Finance • Annual income tax returns • Accounting • GST returns (monthly + quarterly) • Compliance & Audit 📊 Balance Sheet Total Assets = Current + Non-current Assets Total Liabilities = Current + Non-current Liabilities Shareholders’ Equity = Share Capital + Retained Earnings

💎 OPSVEN

Empowering Ventures by Automating their IT Operations with AIOps Agentic Solutions.

🛠️ ToDo’s

  • ☐ Validate opsven ideas via perplexity
  • ✅ Landing page to make

💡 Ideas Capture System

  • Startup ideas & frameworks — Greg Isenberg
  • Cybersec → Geogemma → CISSP
  • AI Consulting
  • Neutrino → AIOps
  • Integrate with any LLM
  • OpsOS → Operating System for Operations

✅ Checklist

  • ✅ Name reservation, copyrights, trademark
  • ✅ SECP, PSEB registration
  • ✅ Coding & Deploying Agents
  • ✅ Business workflow, customer outreach
  • ✅ Marketing
  • ✅ Competitors Analysis
  • ✅ Product R&D
  • ✅ Investor Pitch Deck
  • ✅ Brand Story & Branding
  • ✅ Conversational Interface
  • ✅ UX & Design
  • ✅ Vision & Goals
  • ✅ Scaling Up (InshaAllah)
  • ✅ Coding in Production → Next.js
  • ✅ UI Design → Figma
  • ✅ LinkedIn Company Page
  • ✅ Social Media Handles
  • ✅ Website Domain Name
  • ✅ Initial Deployment → Cloudflare

📦 Services

  • Conversation UI — Web & App
  • Agentic Chatbots
  • AI Agents (No-code + With-code)
  • Scalable Agentic AI Products
  • Integrations
  • SysOps — Cloud Solutions
  • AI DevOps

🚀 Scale Up Departments

  1. Opsven Labs
  2. Opsven Technologies
  3. Opsven Web3
  4. Opsven Robotics

📈 ScaleUp Projects

  • Robotics
  • Agriculture — Drip Farming
  • Dairy
  • Biofuel
  • Satellite Internet
  • Renewable Energy
  • Health
  • Climate Change — Environment

💰 Investments

CapEx (capital investment) | OpEx (operational expenditure)

Invest in company → first team then marketing then product, final goal = brand development.

Team building → blood n sweat → share equity basis → give ownership.

Investors

  • Andreessen Horowitz
  • Founders Fund
  • Thrive Capital
  • Greylock
  • General Catalyst
  • Khosla Ventures
  • Index Ventures
  • OpenAI
Investment Link

Muhammad Nabeel — Exclusive Shariah-Compliant Investment Opportunity

  • Minimum Investment: PKR 1 Million
  • Tenure: 1 Year
  • Expected ROI: 20% annually
  • Monthly Payout: ~PKR 16,666
  • Security: Post-Dated Cheques

🏗️ Infrastructure

  • ☐ Server Room
  • ☐ Mental Health Area
  • ☐ Doc Room
  • ☐ Admin Room
  • ☐ Meeting Pod/Gym
  • ☐ Marketing
  • ☐ Project Management
  • ☐ Conference Hall
  • ☐ Business Development
  • ☐ Programmer Hall
  • ☐ CEO Office
  • ☐ Creative Room
  • ☐ HR & Kitchen
  • ☐ AI Room

⚡ Agile Framework | JIRA

opsven.atlassian.net

Agile → Scrum → Sprints (2–3 weeks) → Retro (perc% for dev/qa/devops)

Sprint planning ← backlog (keeps growing as product owner adds epics/stories)

Sprints | Kanban

Last updated: 8/30/25 10:35AM

✅ Project Milestones

  1. Discovery & System Audit: Align stakeholders, gather requirements, and audit infra.
  2. Architecture & Solution Design: Define AI frameworks, integration points, and data models.
  3. Infrastructure & AI Setup: Deploy cloud infra, CI/CD, AI models.
  4. Workflow Development: Connect automation pipelines and data sources.
  5. Testing & Optimization: Validate performance, fine-tune models.
  6. Deployment & Team Enablement: Rollout and train teams.
  7. Post-Deployment Support: Monitor, support, and iterate.

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